Frequently Asked Questions
This document contains public information about MDL Chime. Although we do try to update the list periodically, certain information may be temporarily out of date.
General MDL Chime Questions
Technical Questions
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What is the MDL Chime 2.6 product and why is it useful?
MDL Chime 2.6 SP4 is the latest no-fee version of the Chime product. Chime is a software plug-in that enables viewing of chemical structures in a browser window. The structure format must conform to one of the MIME types that Chime can accept. Chime usage is limited as described in the Chime end-user's license agreement. |
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What kind of technical support is available to Chime users?
MDL provides Chime as a no-fee product, but we don't provide technical support for Chime. We do try to track issues as they are reported, and review them for possible correction and inclusion in future versions. |
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Do you respond to email support questions?
We try to respond to as many questions as we can; however, we can't respond directly to all questions. We will continue to add frequently asked questions to this list. In addition, there are several good sources of information on Chime within the academic community. Check the Developer Tools link: Additional Resources. |
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Can Chime be licensed by an organization for distribution on a network or CD-ROM?
Yes. Chime has three types of licenses: end-user, distribution, and network. The end-user license is for single users. The distribution license is for organizations that need to distribute Chime on CD-ROM. The network license is for organizations that want to distribute Chime from an internal file server, and also for not-for-profit academic institutions who wish to install Chime on individual PCs for academic use (for example, in a computer lab). |
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What is the difference between Chime and Chime Pro?
Chime Pro is a version of Chime that is sold and licensed throughout the cheminformatics industry. Chime Pro can be used in conjunction with other MDL products to display, search, and retrieve chemical structures within a database. Chime is limited to structure display only, and does not permit structures to be obtained from a database without a special license for a product called Chime Server. For information on Chime Pro, visit the MDL Chime Pro product
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When will you have a version of Chime for Macintosh OS-X or Linux?
We don't have any current plans for an OS-X version of Macintosh or a Linux version. |
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Why doesn't Chime work with Netscape 6 and 7?
Chime has been tested on a number of platforms, including certain versions of Netscape and Internet Explorer. The fully tested browser and operating system combinations are listed under the Requirements link. Other combinations of operating system and browser may work partially or not at all. Unfortunately, we don't have the resources to test Chime on every new browser and operating system. |
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